Help Desk Wiki
e-Learning FAQs for Students
- Please note that assistance for faculty can be found here.
- I'm a UF Online student. Is my course in Canvas or Sakai?
- Where do I go to get help with e-Learning?
- What are the computer requirements for using e-Learning?
- Why don't I see my course in e-Learning?
- What do I do if I am unable to open PDF documents in e-Learning?
- What do I do if I encounter problems while taking a test, quiz, or assessment?
- What are the best practices for taking online tests?
- Can't find an answer to your question?
e-Learning in Sakai
- How do I login to e-Learning in Sakai?
- Recommended Browsers
- What is "My Workspace" and how can I customize it?
- Can I use my browser "back" button?
- Why am I getting 403 errors when I click documents or links in my course?
- Why am I getting 404 errors when I click documents or links in my course?
- What if my instructor requires me to use the Respondus LockDown Browser to take my test, quiz or assessment?
- How do I know if my Assignment was submitted successfully?
- What is the Drop Box and how do I use it?
- How do I create a profile in e-Learning?
- What is Big Blue Button and how do I use it?
- How do I copy and paste from Word into the Content Editor?
- How do I remove old classes from the tabs across the top of my screen?
- How do I delete a thread I posted in the Discussions tool?
- How do I upload images to use in a blog entry or discussions post?
- A page in e-Learning is blank when I try to access it. How can I fix this?
e-Learning in Canvas
- How do I login to e-Learning in Canvas?
- Recommended Browsers
- What is the User Dashboard?
- How do I set my Notification Preferences in Canvas?
- How do I set up my profile?
- How do I customize my course list?
- How do I change the language preference in my account?
- Where are my Grades?
- How do I submit an online assignment?
- How do I reply to a Discussion?
- What if I drop/add a course?
I'm a UF Online student. Is my course in Canvas or Sakai?
If you are a student through UF Online, your course may be held in either Sakai or Canvas. Both systems are used to manage online courses and offer very similar features. A list of courses found in each system can be found at http://handbook.ufonline.ufl.edu/courses/. Courses in Sakai may be accessed at lss.at.ufl.edu. Courses in Canvas may be accessed at ufl.instructure.com.
Where do I go to get help with e-Learning?
If you don't find the answer to your question in these FAQs, please call the Help Desk at 352-392-4357 anytime during Help Desk hours, or email email@example.com. If you use email, write from your firstname.lastname@example.org email address, or include your UFID and/or Gator Link username (NOT your password!) in the body of the email. Provide complete information regarding the course and content to which you are referring. Someone will get back with you as soon as possible.
What are the computer requirements for using UF's e-Learning systems?
If you have a compatible browser (check here) and internet connection (preferably a broadband connection such as DSL or cable), you should have no problem connecting to and using e-Learning.
Why don't I see my course in e-Learning?
There could be a couple of reasons why you don't see your course in e-Learning.
- Have you checked both Canvas and Sakai? If not, check here.
- Your Instructor hasn't released it yet. Your Instructor publishes the course when she/he is ready. If your Instructor has stated that the course has been published and you still don't see it, it may be that . . .
- There is a problem with your Registration. The Registrar will drop you from classes if you have issues that need to be dealt with, such as fees, vaccination certificates, etc.
If you are still unable to find your course, and neither of these circumstances apply, please contact the Help Desk at 352-392-HELP(4357).
What do I do if I am unable to open PDF documents in e-Learning in Sakai?
Various browsers handle pdf files differently. If you encounter a pdf file that doesn't open, right-click the file and download it. You will be able to open it on your computer.
If you still have problems, contact the Help Desk at 352-392-HELP(4357).
What do I do if I encounter problems while taking a test, quiz, or assessment?
It is recommended that you take online assessments during Help Desk hours whenever possible. If you have a problem while taking an Assessment, log out and log back in as quickly as possible. If the assessment is timed, the timer will continue to run while you are logged out. If you still encounter difficulties, take a screen shot of the problem so the Help Desk can investigate and you will have proof of the problem for your Instructor. Call the Help Desk (352-392-4357) immediately.
What are the best practices for taking online tests?
- Don’t wait until the last minute. Know when the exam is due and leave yourself plenty of time.
- Take your exam during Help Desk hours so that if you encounter problems, there will be someone available to help you.
- Make sure you have a dependable internet connection; WIRED rather than wireless if at all possible.
- Use a major browser with the latest updates.
- Make sure you read your instructions carefully before beginning the exam. Once you begin the exam, the timer will continue to run until your time expires.
- DO NOT use your browser back and forward buttons. Always navigate within e-Learning in Sakai.
- If your test is displayed all on one page, use the "Save" button often! The "Save" button is always at the bottom of the page, so you may have to scroll down. NOTE: If your instructor is using the Assessments tool, you will not see a "Save" button.
- Clicking the Table of Contents will save your questions.
- If you lose internet connection, or your browser crashes, the timer will continue to count down. Log back in as quickly as possible and resume the test!
- If you encounter any unexpected behavior (error messages, inability to log in, etc.,) take a screen shot of the problem (Print Scrn) and paste (CTRL+V) into a program like Word or Paint. Save this file. This is important so that your instructor knows your problem is legitimate, and to assist the UF Computing Help Desk in helping you fix the problem.
- If you encounter problems that prevent you from taking the exam, immediately call the UF Computing Help Desk at 352-392-4357. Keep the ticket number for future reference.
- When you are done with your exam, be sure you submit it! If you do not see a successful submission message, your test is still in progress. Take a screen shot of your submission page in case there is ever a question about your submission.
Can't find an answer to your question?
Contact the UF Computing Help Desk for assistance http://helpdesk.ufl.edu/
How do I login to e-Learning in Sakai?
Open your Internet browser and navigate to https://lss.at.ufl.edu
NOTE: If you are going to create a bookmark for e-learning login, please bookmark http://lss.at.ufl.edu, not the actual login page or the "My Workspace" page once you are in e-Learning in Sakai.
- Click the big orange "e-Learning login" button
- Login using your Gator Link username and password.
- After logging into Sakai, you will be taken to your "My Workspace," where you can access the course(s) and/or project site(s) in which you are enrolled. You will see them listed across the top of the screen.
A broadband Internet connection is strongly recommended. Slower connections should still be able to access e-Learning, but will take longer to load. SPECIAL NOTE: Some users with satellite Internet service may find their online courses do not load quickly or consistently due to satellite network design issues. This issue may be avoided in some cases by using the UF VPN
What is "My Workspace" and how can I customize it?
See the My Workspace complete tutorial.
Can I use my browser "back" button in e-Learning in Sakai?
No. Navigate within the system by clicking on links and icons.
Links to Tools are in the menu bar on the left side of the screen. Links to Courses and Project Sites appear as tabs across the top of the page.
Why am I getting 403 errors when I click documents or links in my course?
If you are getting 403 errors, it is because the content is placed in a location that isn't accessible to you. You may contact the Help Desk (352-392-4357) and we will try to locate the problem and advise on the next steps.
Why am I getting 404 errors when I click documents or links in my course?
404 errors usually indicate the a link to a resource has broken. e-Learning in Sakai uses relative links to resources in the course, and these links can break across semesters. Your course instructor will be able to modify these links for proper function, but you may contact the Help Desk (352-392-4357) and we will try to locate the problem and advise on the next steps.
What if my instructor requires me to use the Respondus Lock Down Browser to take my test, quiz or assessment?
The Respondus Lock Down Browser is a security measure that may be required by your instructor. If your test requires the use of this browser, it will say "requires use of the Lock Down browser" in the title of the test and you will not be able to begin the test in a traditional browser. If you have not already installed the browser, you will be given a link to download the browser, or you may install the browser at any time from this link. (All UF Computer Labs have Lock Down browser installed.) Once you have installed the browser, you may use it for all future tests requiring the use of the Lock Down browser. Once you have installed the browser on your computer, open the Lock Down browser. It will open directly to the e-Learning log-in page. Click login in the upper right corner and login using your Gatorlink username and password. You will then be in e-Learning. Go to the course where the test is being given and begin the test. You want to make sure you have a strong, reliable internet connection when using Lock Down browser. We do not recommend taking the test from a cafe or other open wireless connection. When taking a test in the Lock Down browser, your computer will be disabled for all purposes except for taking the test. You cannot visit another website, open another application, copy/print any screen. The only way to get out of the Lock Down browser is to submit your test. If you encounter technical difficulties while taking a test using the Lock Down browser, call the Help Desk (352)392-4357 immediately.
How do I know if my Assignment was submitted successfully?
When you submit an Assignment you get a confirmation screen that contains a confirmation number. You might want to capture a screen shot or print it for your records. The Assignment list will also show this Assignment as "submitted" including the date and time of your submission. If you do not get the confirmation screen and your Assignment is not listed as "submitted," you have not submitted the Assignment.
If your Instructor has chosen to submit all papers through the Turnitin anti-plagiarism service, you will receive an email saying your paper has been submitted to Turnitin.
All of these are evidence that your Assignment was successfully submitted.
What is the Drop Box and how do I use it?
Drop Box is a private place for you to upload files for your Instructor. To add a file:
- Click Browse and select the file you want to send to the instructor (File can be up to 100 MB).
- Click Open.
- Click Upload Files Now.
How do I create a profile in e-Learning?
You can create a profile on your My Workspace page. Go here for instructions.
What is Big Blue Button and how do I use it?
Big Blue Button is an Adobe Flash-based meeting software used in e-Learning in Sakai that allows students and instructors to collaborate in real time while sharing audio, video, presentations and screen sharing. Recordings of sessions will also be available if the option is selected. Students are permitted to create their own Big Blue Button sessions through e-Learning in Sakai.
Joining a Big Blue Button Session created by your professor:
When you enter your course, the Meetings link will appear in the menu on the left if your professor is using Big Blue Button.
Once you have clicked on this button, the sessions available to you will appear.
Here, you will see whether or not the session is available to join or not. If it is, a "Join Meeting" button will appear that will allow you to join the meeting.
Once you click on this link, you will then be taken to your meeting that is hosted by the Big Blue Button servers. To be able to join the meeting, you will need to have Adobe Flash player installed. Adobe Flash player can be downloaded from this website. Once the presentation has loaded, you will be able to adjust your sound settings and join the meeting audio. Make sure that you allow Flash permission to your audio settings.
The presentation will appear with three different frames. The far left area lists the users that are currently in the presentation as well as their status and voice option. Below this, you will see the primary webcam user if applicable.
To the right of this you will see the presentation. This can be a document -- like a Power Point or Word document -- video, or the presenter's screen. The presenter can annotate the presentation and users can interact with certain aspects. For example, if there is a web link in a document it becomes live so that users can click it and be taken to the web page.
Finally, to the right of this will be a chat box where users can interact with the entire meeting of privately with another user. Private chats within Big Blue Button are not recorded, but messages sent to the entire class will be recorded.
Once a meeting is done, a recording of it may appear under the Meetings section of e-Learning in Sakai. The user that creates the meeting must select the option for a recording. For more information on creating a Big Blue Button meeting, please see Creating a Big Blue Button Meeting.
How do I copy and paste from Word into the Content Editor?
Wherever you see the "Content Editor" you can copy and paste from Word into it. You MUST use the "Paste from Word" icon to preserve your formatting and to avoid showing the formatting code in your post.
How do I remove old classes from the tabs across the top of my screen?
Many instructors "unpublish" their course after the semester is over so those classes will disappear without you having to do anything. But if your instructor didn't unpublish it and you want to get rid of it, you can always edit which tabs you want to appear and in what order they appear. On the "My Workspace" page:
- Click Preferences in the left menu bar.
- Using the right and left arrows, move the courses into the "not visible in tabs" box or the "visible in tabs" box.
- Using the up and down arrows beside the "visible in tabs" box, put the courses in the order in which you want them to appear.
- In the "Tabs displayed" box, enter the number of tabs you want to be displayed across the top of the screen. If you have 7 courses in the "Visible in tabs" box and you choose "4" tabs displayed, the additional tabs will be in a "more" drop-down menu.
- Click Update Preferences.
How do I delete a thread I posted in the Discussions tool?
By default, students do not have permission to delete anything that has been posted in the Discussions tool. To delete a topic or thread:
- You could request that your instructor of TA delete the posted content.
- You could request that your instructor enable the delete permission for students, or specifically you.
How do I upload images to use in a blog entry?
Before you create you blog entry, you should first upload your images for use. You can either use a public image hosting site (like Imgur or Image Shack), or upload them into your personal Resources folder in My Workspace. The details for uploading your images into e-Learning in Sakai are included below:
- Login to e-Learning and navigate to the “My Workspace” tab
- Click the Resources tool in the left hand menu.
- Click the Add drop down menu To the right of the My Workspace manilla folder.
- Click Upload Files.
- Click the “Choose File” button and navigate to where the image is saved on your computer, then click “Open”
- To the right of the image's “Display Name”, click the “Add details for this item” link
- Under the “Availability and Access”, ensure the option “This file is publicly viewable.” is selected.
- Under Availability and Access, change the blue toggle icon to This file is publicly viewable.
- If you have additional files to add, click “Add Another File”, otherwise...
- Click Upload Files Now.
Now your images will be in e-Learning in Sakai and viewable to your classmates and professors. You can add the image by clicking the Image icon within the Content Editor.
For students who have already posted their images that others are unable to view, please have them correct the image settings by going into their “My Workspace” and:
- In the left-hand menu, click the “Resources” tool
- To the right of the image name, click the “Actions” drop down menu
- Select “Edit Details”
- Under the “Availability and Access”, ensure the option “This file is publicly viewable.” is selected
- Click the “Update” button to complete your changes
To share their images with the class, i.e. via a discussion post, they will need to:
- Use the “Image” icon within the text editor
- Click “Browse Server”
- In the left-hand side, click “My Workspace” from the listing of courses
- Click the name of the file they want to share
- Click “OK” to insert the image
A page in e-Learning in Sakai is blank when I try to access it. How can I fix this?
Since version 23 of Firefox, a feature has been enabled that causes it to block content from normal web sites being served up on secure web sites. This is causing it to display blank pages on some pages linked to through the Web Links tool in e-Learning in Sakai.
When accessing one of these pages, you will see a shield icon to the left of your address bar.
Click on that shield and select "Disable Protection on this Page" from the drop-down list. Unfortunately, you will have to do this for each page in e-Learning in Sakai that has this issue. Alternately, you could use Google Chrome or another web browser since the issue is specific to Firefox's latest versions.
How do I login to e-Learning in Canvas?
Open your Internet browser and navigate to https://lss.at.ufl.edu
NOTE: If you are going to create a bookmark for e-learning login, please bookmark http://lss.at.ufl.edu, not the actual login page or the "User Dashboard" page once you are in e-Learning in Canvas.
- Click the big blue "Canvas login" button
- Login using your Gator Link username and password.
- After logging into Canvas, you will be taken to your "User Dashboard," where you can access the course(s) and/or project site(s) in which you are enrolled. You will find them listed under 'Courses & Groups' the top of the screen.
What if I drop/add a course?
Your Canvas courses will be automatically updated with the change, but it doesn't happen instantaneously. It could take several hours to see the change.